Cancellation of booking before payment
No cancellations costs will be charged. Please note your booking is not confirmed until we received the requested (deposit) payment for your booking.

Cancellation of transport, tour and rental booking after full payment
For the Transport, Tour and Rental services we request full payment to confirm your booking. Without full payment, we won’t be able to book your tour, car, boat ticket and so on. After we received your payment, the booking is non-refundable as we already paid our partners to confirm your booking. With the acceptation of when the boat gets cancelled.

Cancellation of holiday package after down payment
For holiday packages, the down payment cannot be refunded (with the exception of when the boat is cancelled), but the holiday package can be rescheduled up to two weeks before the original travel date.